A cornerstone of Maxim's success is that we offer our customers the highest quality commercial products technically possible, without a premium for superior reliability.
Maxim's complete program of lot traceability, extensive reliability monitoring program, failure analysis support, comprehensive parametric testing at wafer acceptance, and worldwide field applications - all free of charge - is unmatched in our industry!
Read our Quality Policy. This is Maxim's commitment to our customers and to the improvement of our products and services.
We believe you have rewarded Maxim for this commitment to excellence with continuous growth and profitability despite serious industry recessions. We thank you for this acknowledgment of an ethical and economic principle we both believe in.
At Maxim we continue to improve our manufacturing systems. We actively seek and encourage your feedback relating to our performance and areas for improvement.
The quality policy for Maxim is pragmatic. It reflects our philosophy that quality is more than a noble issue. The quality concept at Maxim flourishes because of the significant sales and manufacturing benefits it provides. These can be summarized as follows:
Tin Whisker Data
All Pb-free (lead-free) plated IC packages (excluding BGA packages) must be plated with 100% matte Sn plating. Within 24 hours of plating completion, there must be an annealing bake step performed for a minimum of 1 hour at 150°C. This step is required to suppress the 'whisker' growth in Sn plating.
Maxim Tin Whisker Position Paper, Dec 05 (PDF, 76kB)
If a customer determines that a Maxim product does not conform to contracted requirements, they can return the product to Maxim for failure analysis. Maxim will provide a comprehensive and timely response which will address the cause for non-conformance and the corrective action to prevent future recurrence.
To return a shipment for failure analysis and/or credit: