When you place an order online, you will immediately receive an email order confirmation with an order number. Once the ship date on your order is confirmed, you will receive a secondary email with a confirmed delivery date. You can also see the status of your order online when you login to our storefront and click on "My Orders."
The delivery status of your order can be seen when logged in to our storefront by clicking on "My Orders." Once an order has shipped, you will receive an email with the tracking number, and you can also see tracking information by clicking on the "View/Edit" button on shipped orders. The tracking number will be shown under the AWB# field.
Maxim ships all orders from either the Philippines or Thailand. Maxim uses FedEx for customers located in the Americas region and DHL Express for customers located outside the Americas. Transit time is 3 to 5 business days.
We offer PayPal, credit card (Visa, Mastercard, and American Express only), and Net 30 days payment terms for any first-time customer and this will be clearly indicated during the checkout process. If you select Net 30 days when placing your first order, you may later be contacted by our accounting team to fill out a credit application depending on the dollar value of your order.
There are a few reasons why you may not see a Net 30 days payment option when checking out, but the most common reason is because you placed at least one order with us a long time ago and only used a credit card. If you know this is the case, you can fill out a credit application so that our accounting team can give you the option to order via Net 30 days payment terms. Otherwise, you can visit our customer support portal where you can submit a case or live chat with an associate during normal business hours to help troubleshoot the issue.
Order Compliance is the percentage of the quoted quantity you need to purchase to secure the quoted price. For example, if the quoted quantity is 10K units and the order compliance is 25%, you need to order at least 2.5K units on your first order to secure the quoted price.
You can request to change the delivery date on your order by going to our storefront and clicking on "My Orders," and then “View/Edit” and clicking on the pen icon next to the current requested delivery date. In some cases, it may not let you push out the delivery date past a certain point. Please visit our customer support portal where you can submit a case or live chat with an associate during normal business hours if you have any questions relating to changing a requested delivery date.
Line/part additions and quantity changes cannot be processed to an order once it has been entered and an order number confirmed. Please visit our storefront to place a new order for the additional quantity or part(s).
Payment instructions are located on the bottom of the invoice. If you lost a copy of your invoice, please follow the below instructions or visit our customer support portal and contact an associate if you have any questions.
If your billing or shipping address is in the USA, click here
If both your billing and your shipping address are outside the USA, click here
We strongly encourage wire/ACH payment for fastest processing, but if you are required to pay by check, please overnight the check to the address indicated on the invoice
Go to our storefront and click on "My Orders" and click "Cancel" on the order you would like to cancel. If you want to only cancel a single line on a multi-line order, click the “View/Edit” button and then click “Cancel” on the line you want to cancel. If the cancellation is not able to be processed automatically, it is either because the part is Non-Cancellable/Non-Reschedulable (NCNR) or the order is scheduled to ship within 30 days.
You can return your order online if it is allowable based on Maxim’s Terms and Conditions – see sections 4 (Inspection) and 5 (Seller Warranty).
Go to our storefront, login and click on "My Orders" and click "View/Edit" then click "Request To Return Material." Please enter the reason for your return and click "Submit." An associate will contact you within 1 business day.
Date codes are not available until the order is placed and material has been assigned to it. Once you receive an order that was placed with Maxim, the Packing Slip will display the date code of the part(s) received. Maxim guarantees all parts within one year from purchase, regardless of date code, as long as the material was ordered either directly from Maxim or its authorized distributors.
We use the WTO definition of Country of Origin (COO) for integrated circuits, that is the country where the last assembly activity occurs. COO can differ by each manufacturing lot as one of our part numbers may have more than one qualified assembly site. As such, COO is not known until an order has been booked and material has been allocated/shipped to an order. Our most common production sites are as follows:
Lastly, the COO (and date code) will be indicated on the Packing Slip that is included with each order.
All formal quotes must be submitted for the MOQ even if you see available inventory. The pricing team will review your quote to determine if a reduced order compliance can be offered, which would allow you to purchase a certain percentage of the total quoted quantity. The order compliance will be provided on the emailed quote that is sent to you.
You can request to change the delivery date of your order by going to "My Orders" and clicking "Change Request" on the order you would like to apply the change to. Enter the reason for the change and click "Submit". These requests are routed to a customer service associate at Maxim who will contact you directly.
If you have a company account, you can change the date of your order yourself as long as it is within Maxim’s T & Cs.
Yes, sample orders can be tracked. Shipment notification email is sent once the tracking number becomes available. In that email, you will be able to click on the tracking number to take you to the courier website to see tracking information. You may also look under the My Orders page for shipment status.
Please visit our storefront to see if a part is available to sample by utilizing the “Free Sample Search” feature. Military parts and parts on full tape and reel cannot be sampled. Others may require approval based on the part and quantity requested.
Maxim’s free sample program is limited to China Universities in which we have a partnership with students and professors. If you would like to engage with Maxim on a samples program customized to your university, please contact our Samples Administrator at firstname.lastname@example.org.
Non-standard parts are subject to certain requirements. This means for quotes or orders, Maxim may require additional information regarding your project or application using our parts, as well as which countries you are selling your product into. Non-standard parts are also referred to as NCNR (Non-Cancellable and Non-Reschedulable). This means that once you have placed your order for this part, the order cannot be cancelled, rescheduled, or returned. Please be 100% certain that you have need for a non-standard or NCNR part before placing your order.
The order mult is the quantity multiplier that must be met if you wish to order more than MOQ. For instance, if the MOQ is 250 units and the order mult is 50 units, that means you must order 300, 350, 400 etc. if you wish to order more than 250 units.
The end customer is the customer who ultimately designed the product that is using our part(s). Indicating the end customer is usually only relevant if you are a Contract Manufacturer (CM) or Electronic Manufacturing Services (EMS) provider. If you are an Original Equipment Manufacturer (OEM) creating and/or producing your own products, you can put your own company name as the end customer.
This is the price you would like to receive for a certain part and quantity based on your BOM budget or based on prices for similar products that our competitors sell. When submitting a quote, please provide the competitor’s part number if your target price is based on a similar part that one of our competitor’s sells. Please note it is not always possible to match this price and is not necessary to put a target price if you do not have one.
Lead time is the estimated period between placing an order and delivery of the goods. Based on the quantity being ordered and where material is in the manufacturing process, the lead time is subject to change but usually anywhere between 1 to 6 weeks for most of our products.
Please visit the Obsolescence Information portion of our website which outlines our discontinuance policy and allows you to search for any part number that is obsolete and not recommended for new designs (which means it is planned for obsolescence in the near future). Additionally, if you have ordered a part number that is going obsolete, you will automatically receive a discontinuance notice with the reason why it is going obsolete and details on the possibility of a last-time buy.
Online accounts can be deactivated due to various reasons, but most of the time due to a very long period of inactivity. Please visit our customer support portal where you can submit a case or live chat with an associate during normal business hours if you would like to reactivate your account.
When placing your first order, an account will be created for you automatically. The following information is required: company name, bill to, and ship to addresses. For European customers, a valid VAT# is also required if applicable.
If your shipping address is in California or Texas, then we will charge the appropriate sales tax rate to your order unless you provide a copy of your Resale Certificate. A Resale Certificate is a state-issued document that exempts you from paying sales tax because you will collect sales tax when you resell your final product to your customers. If you choose California or Texas as your shipping address during the online order checkout process, you will be prompted to provide your Resale Certificate number as well as a link to upload a copy of your Resale Certificate.
If you are in Europe, then we will charge the appropriate Value-Added Tax (VAT) rate unless you provide a valid VAT number during the online checkout process. VAT is an indirect tax levied in many countries in Europe. Within these countries, customers, businesses, organizations and private individuals are liable for VAT. Under EU laws, intra-state sales may not be subject to VAT where the customer is registered for VAT. If you are in a European country where a VAT is levied, then you will be prompted to provide your VAT number during the online order checkout process in order to waive the respective VAT tax rate.
Credit card authorization takes place 1 day before the goods ship. A $1 or $0 authorization is applied to confirm the credit card details. (Please note the card is not charged at this time). The card is charged with the full amount when the parts ship and the invoice is generated.
Thank You for interest in Maxim Integrated. Our free samples program limits the quantities that we can provide to each customer per calendar year.If you feel that you have received this message in error, please contact email@example.com. Alternatively, you can click here to place an order.
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