Troubleshooting, how we can answer customer questions and solve issues faster

Abstract: Troubleshooting is realizing, we don’t know, what we don’t know. To get to the answer we start with basics, power, ground, is the part soldered in without solder splashes? Failure analysis (FA) of a component is a tool that is useful only after we can define the issue. Without information we can waste FA time and money spinning our wheels because we don’t know where to look. We illustrate two examples of keeping an open mind and observing odd circuit behavior to explain the unexpected.